Terms of service

Terms of Service

Last updated: August 16, 2026

Welcome to SHOP RAWN. These Terms of Service govern your use of our website and your purchase of products from SHOP RAWN.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or making a purchase.

1. About SHOP RAWN

SHOP RAWN is an online fashion store offering carefully selected fashion products and lifestyle items to customers in Nigeria and internationally.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

* Use the website for fraudulent or unlawful activities.
* Attempt to interfere with or damage the website.
* Copy, reproduce, or misuse our website content without permission.
* Provide false or misleading information when placing an order.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change without notice. If a product becomes unavailable after you place an order, we will contact you and provide an appropriate resolution, which may include a replacement or refund.

4. Prices and Payments

All product prices are displayed on the website at the time of purchase.

Prices and applicable charges may change from time to time. Any applicable taxes, shipping charges, or other fees will be communicated before or during checkout where applicable.

Payments may be processed through third-party payment providers. By completing a payment, you agree to the applicable terms of the payment provider.

5. Orders

After placing an order, you should receive an order confirmation.

An order confirmation does not necessarily guarantee that the order will be fulfilled if there is an unexpected issue with product availability, pricing, payment, or other circumstances affecting the order.

If we are unable to fulfil an order, we will contact you and provide an appropriate resolution, including a refund where applicable.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes provided on our website.

Delivery times may vary depending on the destination, shipping method, customs procedures, courier delays, weather, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information when placing an order.

For more information, please see our Shipping Policy.

7. Returns, Refunds and Exchanges

Our returns and refunds are governed by our Refund Policy.

If you receive an incorrect, damaged, defective, or otherwise qualifying product, please contact us within the timeframe stated in our Refund Policy.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible once an order has been processed or shipped. Where cancellation is permitted, any refund will be handled in accordance with our Refund Policy and applicable law.

9. Customer Information

When placing an order, you agree to provide accurate and complete information, including your name, contact details, billing information, and delivery address.

You are responsible for ensuring that the information provided to us is accurate.

Our collection and use of personal information is explained in our Privacy Policy.

10. Intellectual Property

All content on the SHOP RAWN website, including our name, logos, graphics, photographs, text, designs, and other materials, belongs to SHOP RAWN or is used with permission.

You may not reproduce, distribute, modify, or commercially use our content without our prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, and other service providers.

These third parties may have their own terms and privacy policies, which may apply to your use of their services.

12. Website Availability

We aim to keep our website available and functioning properly, but we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to maintenance, technical problems, updates, or circumstances beyond our reasonable control.

13. Limitation of Liability

To the extent permitted by applicable law, SHOP RAWN will not be responsible for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, website, or applicable requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. Governing Law

These Terms are governed by the applicable laws of the Federal Republic of Nigeria.

Nothing in these Terms limits any rights or remedies available to consumers under applicable Nigerian consumer-protection law.

16. Contact Us

If you have questions about these Terms, your order, our products, or our services, please contact us:

SHOP RAWN
Email: support@shoprawn.com
Country: Nigeria

We aim to respond to customer enquiries as promptly as reasonably possible.

⸻

By using the SHOP RAWN website or placing an order, you acknowledge that you have read and understood these Terms of Service.