Refund policy

Refund Policy

Last updated: August 16, 2026

At SHOP RAWN, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what was ordered, you may be eligible for a refund or replacement.

Eligibility for Refunds

To request a refund, please contact us within 7 days of receiving your order.

Items must:

* Be unused and unworn.
* Be in their original condition.
* Have all original tags and packaging where applicable.
* Not show signs of washing, alteration, damage, or misuse.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days and provide:

* Your order number.
* A description of the issue.
* Clear photos or videos showing the item and the packaging.

After reviewing your request, we may offer a replacement or refund.

Change of Mind

We generally do not accept returns or refunds simply because a customer has changed their mind. Please carefully review the product description, size information, and other details before placing your order.

Non-Refundable Items

Certain items may not be eligible for refunds, including:

* Items that have been worn, washed, altered, or damaged after delivery.
* Items without required tags or original packaging.
* Items returned after the 7-day refund period.
* Gift cards or other items specifically identified as non-refundable.

Refund Processing

Once your refund request is approved, we will process the refund through the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

If an item is confirmed to be damaged, defective, or incorrectly supplied by SHOP RAWN, we will provide instructions regarding the return.

For other return requests, the customer may be responsible for applicable return shipping costs.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For refund or return requests, please contact SHOP RAWN through the contact information provided on our website. Include your order number and relevant details so we can assist you promptly.

SHOP RAWN reserves the right to review each refund request and determine eligibility in accordance with this policy and applicable consumer-protection laws.